24/7 Customer Support in Website Hosting
The customer and technical support services for all of our website hosting plans are round-the-clock, so you can forget about waiting for several days in order to get assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an email message. In case you do have an account, you're able to open a support ticket on top of the other three options for communication. You're able to choose the most appropriate way to contact us depending on what your location is or what kind of equipment you use. We will assist you for almost any hosting-related query that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in such a case the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to get well-timed help, particularly if your site is not functioning properly for some reason. All our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, thus if anything comes up, you are able to use plenty of methods to get in touch with us - telephone line with several local numbers around the world, live chat, e-mail messages and support tickets. The first two choices are for pre-sales, billing and general issues, which means that if you don't have an account yet, for example, you can find more info for our services, or we can assist you with less demanding tech problems. The other two options are for strictly technical problems or everything which is more time-consuming since it is much easier follow the correspondence between you and our support team. The guaranteed maximum response time for them is only one hour, the regular one - 15-20 min, therefore you will not need to wait for a whole day so as to get support as you may need to do when using the services of other service providers.
24/7 Customer Support in VPS
When using our Linux VPS packages, you'll never need to wait for more than an hour so as to get assistance for any kind of issue that you may have regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all tickets that you open from your billing Control Panel or emails that you send to our tech support team. Furthermore, we have local telephone numbers in a couple of countries worldwide as well as a live chat service where we are able to assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the numerous means of communication, so regardless what your question or problem is, there'll always be somebody to help you out quickly. In case you need assistance with third-party software, that you cannot set up or which gives you troubles, you are able to reap the benefits of the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Hosting
If you get a dedicated server through us, you'll be able to contact us at any time using a number of channels and the max time that you will have to wait for a response is approximately one hour, so you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 no matter if it's a holiday or a weekend and we will support you with anything related to the applications which are pre-installed on your server. To contact us about a tech issue, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail. In case you have any basic questions or you would like to know more about our website hosting services before you order, you may also take advantage of our live chat or you could call one of the local numbers that we have in different countries worldwide. If you'd like to receive help with third-party software that you can't set up or operate efficiently, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.