Installation and Troubleshooting

Find out more about the services offered by the Installation & Troubleshooting feature, which comes as standard with our VPS and Dedicated Servers.

When you obtain your own server, you shall have more liberty in regards to what you'll be able to install and run when compared to a shared web hosting account. With a shared service, you've got access simply to your own account, so you are not able to install server-side software. Even though this is not a predicament for most script-driven programs, there are several which have certain requirements and need specific software to be present on the machine either for some additional features or for them to work at all. If you have practical experience, you'll not have any issues to run the server, but if you do not, you may simply not have the capabilities to manage everything and use the script apps you want. If this is the case, you are able to use our Installation & Troubleshooting upgrade, which means that our system administrators can setup everything for you and help you with any problems that you may encounter.

Installation and Troubleshooting in VPS

You may add the upgrade with a couple of clicks whenever you require it and regardless of the virtual private servers plan you have picked. This could be done either during the order process if you think that you will require support from the very beginning or later on from the virtual private server billing Control Panel in case you have difficulties with any application on the server. Our expert administrators can install or troubleshoot any app for you in a very timely matter. The Installation & Troubleshooting upgrade provides 60 minutes of custom work and you can use it anytime. The vast majority of tasks take less than that, consequently the remaining time shall be available for the future and you shall be able to see it inside the billing Control Panel at any time. You can use the upgrade as a separate service or on top of the thirty minutes of custom work which are an element of our Managed Services upgrade.

Installation and Troubleshooting in Dedicated Hosting

You could add the upgrade to any of the Linux dedicated servers hosting packages which we offer at any time that you need it. In case you need any custom work from our admins immediately after your hosting server is ready, you may order the upgrade during the server signup procedure, or when you need something to be performed later, you can add the upgrade from your billing CP. The Installation & Troubleshooting service features 60 minutes work from our administrators on your server, so if you come across any problems to install a third-party software or some app gives errors and does not work the way it ought to, our specialists will be able to assist you in a very timely manner. If a task takes less than one hour, the remaining time shall be available for future tasks and you'll be able to see it within the billing area. This upgrade is perfect in case you do not have much experience with managing a server or if you use our Managed Services upgrade, but you run out of the 30 minutes custom work it comes with.