A ticketing system is the most common channel of communication that web hosting companies offer to their clients. It’s usually part of the billing account and is the best way to tackle an issue that takes a certain period of time to examine or that has to be escalated to a sysadmin. Thus, all replies supplied by either side will be stored in the same place in the event that somebody else wants to work on the issue at hand and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, so you will need to sign in and out of no less than 2 accounts in order to carry out some operation or to touch base with the hosting company’s customer support staff. If you desire to manage a couple of domain names and each one is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Besides, it might take a considerable length of time for the hosting provider to answer your ticket request.

Integrated Ticketing System in Website Hosting

Our Linux website hosting packages include an integrated ticketing system, which is included in our in-house built Hepsia Control Panel. In contrast with other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same location – payments, website files, emails, trouble tickets, etc., avoiding the need to use different admin interfaces. If you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of clicks of the mouse without having to leave your Control Panel. In the meantime, you can select a category and our system will offer you a number of help articles, which will supply you with additional info and which may help you resolve any particular problem even before you actually post a ticket. We guarantee a response time of maximum sixty minutes, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more convenient to manage everything from one single location, so we’ve incorporated a ticketing system into the custom-created Hepsia hosting Control Panel, which comes with each and every semi-dedicated server plan. This will allow you to manage the communication with our help desk support team together with your semi-dedicated server account, which means that you will not have to remember additional sign-on credentials for another admin console. You’ll be able to open a new ticket or to check the status of an old one with less than a few mouse clicks whilst you’re browsing the content within your semi-dedicated account. Moreover, you can search through older tickets using an intelligent search box or take a look at relevant knowledgebase articles, which contain solutions to commonly faced predicaments. The inbuilt trouble ticket system is strictly monitored 24x7x365 with the maximum ticket response time being just sixty minutes, so there’ll always be somebody to help you.