In case you’re a website owner, a problem may always emerge and it doesn’t automatically need to be connected with the hosting service. For instance, something can go wrong when you update a web-based app or some vital content could be modified or deleted mistakenly. Whatever the nature of the problem might be, you’ll have to touch base with the respective customer service team and request them to restore a backup or to assist you in resolving the problem that you are experiencing. How timely they’ll do it will predetermine the span of time that your websites will be offline. For given websites such as community portals or web shops, an elongated downtime period too often means losing visitors and money. With this in mind, it’s of primary importance that you use the services of a hosting company that provides not only a good support service, but also a quick one.

One-Hour Response Guarantee in Website Hosting

In case you’re using one of our Linux website hosting packages and you’ve got a query or bump into a certain complication, you can contact us 24/7/365 by submitting a customer support ticket or by sending an e-mail and we’ll make sure that you obtain a response in no more than sixty minutes. In case the issue can be resolved, we will do it before we respond, while in case there’s something that you have to do on your end, we’ll supply you with all the necessary info – what possible solutions to try out, what settings to check, and so on. Typically, you’ll get a reply within less than half an hour, which implies that waiting around for hours and hours or even for more than a day to receive support is something impossible. Our sixty-minute response guarantee is valid for any question that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our support staff representatives will be at your disposal all the time and they will respond to any ticket that you submit through the web hosting Control Panel within no more than 60 minutes. The response time is guaranteed no matter if you’ve got a generic inquiry connected with your semi-dedicated server or you stumble upon an obstacle and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available day and night to cope with any general, technical or billing issue. In case you contact us about anything that’s within our capabilities, we’ll sort it out before we reply, so you will not have to wait around for hours or even days while the problem persists. In case there’s something that you need to do on your end, we will supply you with the necessary details – what workable solutions to try out, what steps to take, etc.