Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
All your help requests will be responded to in no more than 60 min after the trouble ticket or e–mail was submitted. If your case requires further assistance from a sysadmin, we’ll direct the support ticket or the e–mail to the person in charge, in a timely manner and we will leave a comment to let you know that more time will be required for reaching the best solution. If you make use of our Administration Services package, all of the tasks included there will be completed whenever you decide.
A Premium–Quality Customer Service
Should you require any assistance working with the Online Control Panel or with any of the applications that we’ve preinstalled on the dedicated server for you, don’t hesitate to contact the help desk support staff at any moment through the ticketing system. In addition, in case you require help managing your dedicated server, you can order the Administration Services package, that includes OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting services, backup hard disk space, etcetera.
An Intuitive Help Area
We have equipped our Online Control Panel with a detailed knowledge base, which offers in–depth explanations of its features and functionalities. In addition, we have created detailed video tutorials that will further teach you how to perform a specific action or resolve a commonly encountered problem. The instructional articles and the tutorial video clips are readily reachable from each Online Control Panel section via the Videos and Help buttons located in the upper right corner.